Chief Administrative Officer

One Employee of Council

The City of West Kelowna follows the Chief Administrative Officer (CAO) One Employee of Council model of corporate structure.

This model identifies the CAO as Council’s only employee; all other District employees report to the CAO rather than to Council.
City Hall Entrance - CWK Image
The CAO is the link between Council, which makes policy and establishes priorities, and staff, who implement Council's policies and provide the prioritized municipal programs and services.

City of West Kelowna Council approved the CAO One Employee Policy on October 13, 2009.


To learn what services Mayor and Council have identified as being of the utmost priority, please see 2015 Strategic Priorities.

The Chief Administrative Officer oversees the following services (please refer to Organizational Chart for official corporate structure):

  • Deputy CAO
    • Financial Services
      • Accounting
      • Property Taxation
      • Purchasing
      • Revenue
      • Utility Billing
    • Administrative and Protective Services
      • Business licensing
      • Bylaw enforcement
      • Corporate communications
      • Executive coordinator
      • Legislative services
      • Municipal Hall reception
    • RCMP
    • West Kelowna Fire Rescue
      • Emergency first response
      • Fire prevention
      • Fire response
      • Inspections
      • Permits
      • Rescue
  • Development Services
    • Building inspection
    • Development engineering
    • Economic development
    • Land agent
    • Planning - current and long range
    • Subdivision approval
  • Engineering and Public Works
    • Cemetery
    • Engineering
    • Facilities
    • Parks, Recreation and Culture
    • Roads maintenance
    • Sanitary and storm sewers
    • Water
  • Human Resources
    • Benefits
    • Health and safety
    • Hiring and retention
    • Labour relations
  • Information Services
    • Computer and phone systems
    • Geographic Information Systems
    • Hardware and software licensing and maintenance