Citizens' Survey

The Tenth Annual Community Poll

The statistically accurate results from the 2017 Citizens' Survey are now available. The findings help Council and staff in setting strategic priorities and the annual budget.

A summary of the 2017 Citizens' Survey results were provided to Council to show the most significant findings for Council's information.

The 2017 survey was mailed to 1,000 randomly-selected West Kelowna households in May.

All residents are welcome to download, print and fill out a copy of the 2017 Citizens' Survey. Completed surveys can be dropped off at City Hall (2760 Cameron Road, West Kelowna) by May 31st, 2017.

Past results can be viewed below, in full, or by neighbourhood or demographics.

2017 Citizens' Survey

About the Survey

The survey’s primary objective is to determine how the taxpayers of West Kelowna evaluate the services that are provided and to identify those that are desired but not currently available.

Residents are asked to comment on quality and importance on a variety of services.

The data is then broken down into a graph that clearly indicates when a larger than normal discrepancy exists between service level and importance. Discrepancies determine if a service exceeds, meets or falls short of taxpayers' expectations.

Municipal funds are limited, so a tool that identifies the priorities of the taxpayer is extremely beneficial to the city, particularly when comparisons from previous years are available and trends begin to form.

As in previous years, the 2017 survey was created using City of West Kelowna staff and supplies because similar polls cost thousands of dollars.