Citizens' Survey

The Ninth Annual Community Poll

The statistically accurate results from the 2016 Citizens' Survey provide excellent feedback related to the services the municipality provides. The findings help Council and staff in setting strategic priorities and the annual budget.

A summary of the 2016 Citizens' Survey results provided to Council show the most significant findings for Council's information.

The 2016 survey was mailed to 1,000 randomly-selected West Kelowna households in May.

Results are reported to Council and made available to the general public in the summer. Past results can be viewed below, in full, or by neighbourhood or demographics.

2016 Citizens Survey

About the Survey

The survey’s primary objective is to determine how the taxpayers of West Kelowna evaluate the services that are provided and to identify those that are desired but not currently available.

Residents are asked to comment on quality and importance on a variety of services.

The data is then broken down into a graph that clearly indicates when a larger than normal discrepancy exists between service level and importance. Discrepancies determine if a service exceeds, meets or falls short of taxpayers' expectations.

Municipal funds are limited, so a tool that identifies the priorities of the taxpayer is extremely beneficial to the city, particularly when comparisons from previous years are available and trends begin to form.

As in previous years, the 2016 survey was created using City of West Kelowna staff and supplies because similar polls cost thousands of dollars.